Frequently Asked Questions

 

How much do you charge for shipping?

If you live in Belgium you can choose a delivery in a bpost point and you’ll only pay €3,50. Home delivery in Belgium is €4,45. We also deliver in The Netherlands (€7,50) and France (€11,50). Other countries have a shipping fee of €14,90.

 

What are my payment options?

Plenty of options to choose from!

Bancontact, credit card, Paypal, Bank transfer, Belfius Direct Net, iDEAL, ING Home’Pay, KBC and SOFORT banking.

 

How long before my Catalodge gets delivered?

Your catalodge should arrive withing 7 working days.

 

Which company does your shipping?

Our shipping is done by Bpost for deliveries in Belgium, but we might choose another carrier for deliveries abroad.

 

How can I return a Catalodge?

Not satisfied with your purchase? You can return a Catalodge as long as it’s completely undamaged and in its original packaging by visiting our return handling platform.